Is Your Salon Business a Dictatorship or a Democracy? By – Call Us Now On 618 9443 9327

Is Your Salon Business a Dictatorship or a Democracy? By - Call Us Now On 618 9443 9327

As a business owner, you’re there to give ulcers, not get them. Be demanding of your staff. INSIST that it’s your way or the highway.

Is Your Salon Business a Dictatorship or a Democracy? By – Call Us Now On 618 9443 9327

I get a LOT of questions from Members all over the world, and some of them resonate with almost every salon owner.

Our own surveys show consistently that apart from the challenge of getting customers (marketing), THE elephant in the room for 99% of salon owners is staff – how to find good ones, how to train ’em, how to get them to do what you want them to do.

Untrained in the ruthless management of resources and people, many salon owners allow their staff to call the tune, and resentfully dance to that tune while the hired help look on with a baleful gaze and contempt in their eyes.

This from one of our Members just this week, and my response below. (If you are unaccustomed to brutal reality, if the idea of confrontation makes you weak at the knees, better stop reading now.)

I have put on a new receptionist last Tuesday and she won’t answer the phone the way I have asked her to.

I want her to say “(Name of salon),  Sharon speaking, how can I make your day fantastic?”

Sharon says she is uncomfortable, saying this it sounds like a sex shop

She has made many other mistakes.

How long do you give someone a go?”

Do I call it quits now as I cant stand wasting my time on things that may not work

Please let me know what you think.”

I certainly will, but you might not like it. Here’s what I wrote back to this Member:

“I  have zero tolerance for staff who will not do what they’re told. You own and run the business, not her. It is not a democracy, it is a dictatorship.

You tell her “this is how we do things here.” If she is unwilling to comply, then get rid of her instantly. I don’t give a damn if she feels ‘uncomfortable’. She is not there to feel comfortable, she is there to work.
She is clearly attempting to set up her own Sales Prevention Department within your business, and will quickly poison it. Zero tolerance is the only policy in such circumstances.
And the next time you hire somebody, right from the outset, from the very first interview, you set out in writing your Policies and Procedures, that this is the way you run your business, and the new team member signs off on that. It’s a contract, and if they’re not prepared to sign the contract, the deal is off.

Patience and tolerance in business is over-rated.